Effective date: July 30, 2026
Shaganappi Recovery Solutions Inc. (“Shaganappi,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, protect, retain, and provide access to personal information through our website, sober living application, programs, communications, and related services.
1. Scope and accountability
Shaganappi is an Alberta organization. We handle personal information in accordance with applicable privacy laws, including Alberta’s Personal Information Protection Act (“PIPA”) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”). Questions, access requests, corrections, withdrawals of consent, and complaints may be directed to our Privacy Contact:
- Email: shaganappirs@gmail.com
- Phone: 587-433-2166
2. Information we may collect
- contact details, including name, email address, telephone number, and mailing information;
- sober living application information, including age or birth date, emergency contacts, housing history, recovery history, substance-use information, treatment or correctional transition information, meeting participation, and references;
- health-related information required for safe housing and program administration, including medications, allergies, accessibility needs, and an Alberta Health Care number;
- employment, benefits, monthly income, Income Support, AISH, agency funding, and supporting financial information;
- communications, inquiries, referrals, testimonials, consent choices, and program records;
- store, order, payment, and shipping information processed through the embedded Square store and its providers; and
- technical information such as IP address, device and browser details, referring pages, cookies, site activity, security signals, and analytics.
Provide only accurate information reasonably necessary for the stated purpose. If you provide information about another person, you must have authority to do so.
3. How we use information
We may use information to respond to inquiries; assess sober living eligibility, safety, funding, placement, and program fit; administer housing and recovery supports; verify identity, references, income, benefits, or funding; process store transactions; secure and improve the website; prevent fraud and misuse; meet legal, insurance, funding, accounting, and recordkeeping obligations; and publish a testimonial or image only with appropriate permission.
4. Consent
We obtain consent where required. Consent may be express or implied depending on the information, purpose, and circumstances. You may withdraw consent for future use, subject to legal, contractual, safety, funding, or program limitations. Withdrawal may affect our ability to assess an application or provide a service. We may handle information without consent where permitted or required by law, including emergencies, serious safety concerns, fraud investigations, lawful demands, debt collection, or protection of legal rights.
5. When information may be shared
We do not sell personal information. We may share information only as reasonably necessary with authorized staff and contractors; referral, funding, treatment, correctional, social-service, or support organizations when authorized or legally permitted; technology providers supporting hosting, WordPress, Forminator, email, security, backups, analytics, reCAPTCHA, and communications; Square and commerce providers; professional advisers, insurers, auditors, or authorities; and a successor in a proposed or completed business transaction subject to appropriate protections.
6. Processing locations
Some providers may process or store information outside Alberta or Canada. Information in another jurisdiction may be accessible to courts, law-enforcement agencies, or regulators under that jurisdiction’s laws. Contact us with questions about providers used for a particular service.
7. Cookies and third-party services
Our site may use cookies and similar technologies for functionality, preferences, security, spam prevention, analytics, and embedded services. Google reCAPTCHA and other security tools may collect device and usage information under their own terms. The embedded Square store and linked websites have their own privacy policies. Blocking essential cookies or scripts may prevent forms, the store, or other features from working.
8. Safeguards
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access restrictions, authentication, staff practices, secure hosting, backups, anti-spam tools, and controlled information handling. No website, email system, or storage method can be guaranteed completely secure.
9. Retention and deletion
We retain information only as long as reasonably necessary for the purposes described here and to meet legal, safety, funding, insurance, accounting, dispute-resolution, and operational requirements. Retention differs for inquiries, applications, resident and incident records, financial records, store transactions, and consent records. Information is securely deleted, destroyed, or anonymized when no longer required. Contact us about the retention period for a particular record.
10. Access and correction
You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information. We may verify your identity. Applicable law may permit limited exceptions and a reasonable fee where legally allowed. If we cannot fulfil a request, we will explain the reason where required.
11. Children
This website and application are not directed to children under 18 unless Shaganappi has expressly approved a lawful referral or service process. Contact us if you believe information was submitted without proper authority.
12. Incidents and complaints
Contact us promptly if you believe information has been lost, improperly accessed, used, or disclosed. We will investigate and give notices where required. You may also contact the Office of the Information and Privacy Commissioner of Alberta.
13. Changes and contact
We may update this policy when our practices, services, or legal obligations change. The current version will be posted here with its effective date.
Shaganappi Recovery Solutions Inc.
Email: shaganappirs@gmail.com
Phone: 587-433-2166